Refund policy

RETURN AND REFUND POLICY

Thank you for purchasing from Adulting 101, operated by THE EXECUTIVE EDGE.

Digital Products and Online Courses

Our products include digital downloads, educational toolkits, workbooks, templates, online courses and other digital learning materials. As these products are delivered electronically or access is provided digitally, they cannot be physically returned.

Once a digital product has been downloaded, accessed, or course access has been provided, we generally do not offer refunds for a change of mind.

Problems With Your Purchase

If you receive the incorrect product, are unable to access your purchase, experience a technical problem with a file supplied by us, or believe that a product is materially different from its description, please contact us. We will make reasonable efforts to resolve the issue, including providing replacement access or a corrected file where appropriate.

Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same purchase or that a payment has been processed incorrectly, please contact us so that we can investigate.

Your Consumer Rights

Nothing in this policy is intended to exclude, limit or waive any rights or remedies that a customer may have under applicable South African law, including the Consumer Protection Act and other applicable consumer protection legislation.

Approved Refunds

Where a refund is required by law or otherwise approved by us, it will ordinarily be processed back to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Contact Us

For questions about a purchase, access to digital content, or a refund request, please contact:

THE EXECUTIVE EDGE
Registration number: 2025/472572/07
Email: natalie@theexecutiveedge.co.za
Alternative email: daphne@theexecutiveedge.co.za
6 Dais Street
Vredendal, Western Cape, 8160
South Africa